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All our resources in one place

The world is divided into people who are content to explore digital tech by themselves and those who’d rather learn from others.

If you belong to the second group, the Help and Support page on our website is the place to go. To make life simple we’ve pulled together our customer resources in one place so you can find the information you want quickly and easily – or get extra help from our friendly experts. Even if you’re a veteran ePractice user, you might discover a new and better way to approach a particular task with our step-by-step guides.

Here are five reasons to visit the page and bookmark it for reference:

  1. Search our guidance  – Start typing in the search box and a suggested list of relevant articles will appear so you can see what’s available
  2. Popular articles – Browse our most popular step-by-step guides, from checking invoice status to personalising your sending preferences for Online Payments
  3. Guidance organised by theme – If you’re looking for help on a specific topic or product, these sections are a goldmine. The topics covered are invoicing, making changes and subscription support, while the products include Claims Management, ePractice and The PPR. It’s worth checking in regularly to see what’s new
  4. The gateway to free online product tutorials – Healthcode Academy’s friendly Service Delivery Associates are here to guide you through the features and shortcuts with real time examples and will go at your pace to build your confidence. Check out what modules are available – both full-length and bite-sized options – and book a session. You’ll be in good company: In 2022, Healthcode Academy carried out more than 1,000 sessions with positive feedback from participants
  5. Contact support – Find easy ways to get in touch by phone or instant message if you have an urgent query or want one-to-one advice

Discover More

If you’re unsure how to do something, need more information about our products and services or want free 1-2-1 training, simply visit our Help and Support page.

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