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Let’s make it simple

Our mission is to make your daily tasks easy. We’re saving you time and frustration by putting all of our resources in one place. Find what you want, when you want - with ease and confidence.

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Invoicing

From submitting a bill to accessing your remittances. All of your invoicing queries answered in our easy to use guides. Discover quick and easy ways to add multiple charges, cancel or correct a failed invoice or find diagnosis and procedure codes. Maintain visibility over your finances and view your submitted invoices, remittances and payments.

Making changes

We know that your business can change quickly and frequently. Find out how to update your details. Uncover our popular queries such as changing your address, bank details or practice information. Add or remove users and practitioners. Learn how to manage your PPR profile.

Subscriptions

Direct debits, upgrading your software or changing details. Our subscription support makes it quick and simple. View available packages and upgrade your subscription. Learn how to subscribe to our Clearing Service. Or simply access a copy of your monthly invoice.

Help by product

Claims management

Get the most for your business from our suite of online solutions.

ePractice

Discover and benefit from a practice management system with a difference.

ICE

Get started on your journey to more efficient appointment booking solutions.

The PPR

Learn how to register and maintain your profile. Join over 44,600 practitioners.

Healthcode Academy

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The Healthcode Academy is run by our friendly and knowledgeable Service Delivery Associates. They offer practical and relevant modular tutorials about our products highlighting the wealth of useful features and help you to use them with confidence. Each free online session uses your own data for real-time examples and lasts between 30-60 minutes. Don’t have the time? Take a look at our bite-sized modules instead.

Learn more about healthcode academy

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Raise a query

If you've got a problem or have a question for our Customer Services, Coding or Registrations teams about any of our products or services, then raise your query here. Leave it with us and we’ll investigate.

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Send us an instant message by clicking our chatbot, Harley, at the bottom right of the page. One of our Customer Services team will get back to you.

Give us a call

If time is of the essence, pick up the phone and speak to our friendly Customer Services team. 0330 900 4900