“Let’s face it – managing payments in private clinics and hospitals can be an absolute pain,” says Bernard Lim, Business Development Manager. “But simplifying payment admin isn’t just about ticking boxes. It’s about staying organised, cutting down the time spent chasing invoices and focusing your energy where it counts – delivering top-notch patient journey.” In this blog and chat, Bernard shares his stress-busting tips to make your financial processes run like clockwork.
Watch the full chat: ‘Proven Strategies to Elevate Your Private Practice‘
Why is payment tracking the unsung hero of clinic and hospital finances?
Keeping tabs on incoming funds isn’t just good housekeeping – it’s essential for making sure you get paid accurately and on time. With the payment tracking feature in ePractice, you can go from guesswork to crystal-clear visibility, monitoring every transaction from start to finish. This means fewer headaches, fewer surprises and a cash flow that’s always under control.
Here’s why ePractice makes payment tracking a breeze:
- Stay in control with real-time payment updates: You’ll always know where your payments stand – processed, pending, or completed when you use ePractice. No more waiting around or chasing up payments
- Easy reference: When you’re managing payments, access to detailed payment history and tracking every transaction is vital. ePractice keeps a complete list of payments so you can easily access records for accounting or if you need to resolve any queries
- Effortless reconciliation: Reconciliation is made easy with our payment tracking feature. You can match payment details with outstanding invoices with just a few clicks and making sure that all funds are transferred as expected has never been easier – saving you time and resources
3 ways bulk payments take the hassle out of payment admin for private clinics and hospitals
Processing payments one by one isn’t exactly a great way to spend your day so bulk payments let you allocate an insurance payment covering multiple patients in one single run.
This saves you heaps of time and effort and for clinics and hospitals managing a mountain of admin, it’s a no-brainer.
Here’s how bulk payments gives your payment processes a major upgrade:
- Saving time: Automatic allocation of insurer payments against the appropriate patient and invoice is a real time saver. Other improvements to the workflow can be made by reallocating any patient liable excess to the patient and utilising patientzone to send the invoice to the patient via our secure portal. The patient can pay and your ePractice record will be automatically updated. If no payment is received, ePractice reminders will be sent to the patient through the same process
- Fewer errors: Using ePractice’s bulk payment feature ensures accuracy in payments every time. Automating the process means fewer errors, less backtracking and no more missed payments. You can customise payment options to fit your needs and trust the system to process everything correctly and on time
- Full transparency: With real-time payment tracking and comprehensive reports, ePractice gives you full visibility into each payment step. Whether it’s a patient payment or an insurance shortfall, you’ll have the transparency you need to manage finances confidently
Simple ways for clinics and hospitals to collect what’s owed when insurance falls short
If you’ve ever had to chase patients for outstanding payments after their private medical insurance hasn’t covered the full cost, you’ll know it’s no fun. But don’t worry, we’ve teamed up with patientzone – and together we’ve got your back.
Here’s how it works. When an insurer’s remittance shows there’s a shortfall across several invoices, you can go on Bulk Payments and reallocate the outstanding balance in bulk via patientzone which includes the patient’s details and your hospital’s branding and messaging, so it feels personal and professional. This invoice is sent straight to the patient via patientzone, which offers a secure payment platform for the patient. It automatically updates ePractice to mark the payment against the invoice without the need for manual intervention.
For hospitals, this is a game-changer. Plus, you can set up branded, automatic payment reminders to nudge patients when needed. You can even choose how often to send them. 86% of the invoices sent via patientzone are settled once the reminders have been sent.
How can ePractice help you take control of your finances?
By now, you can see how the payment tracking and bulk payment features within ePractice can really make a difference for your clinic or hospital. But ePractice is more than just payment software – used by 1000s of practitioners, it’ll simplify patient management, Care Pathways, Prescribing and other key tasks, reducing admin time and boosting productivity.
Driven by Healthcode Intelligence, our expert team is constantly enhancing ePractice to ensure it remains a comprehensive, 360° solution for private practice management — both now and for years to come. With our focus on stability, security and long-term reliability, you can enhance and grow the business with confidence and focus your time on the patient journey where it matters.
Want to take a tour of ePractice? Let’s set up a demo call
I’m here to show you how ePractice can simplify your payment processes and boost your cash flow. Book a demo in my calendar and we can walk through the software together.
