Healthcode Account
Healthcode Account | 2FA FAQs
What’s 2FA?
2FA is an access management method that we’ve implemented to add an additional layer of security to the data held in your Healthcode Account. Put simply, 2FA needs two forms of identification to be inputted before you log in – the first is your login credentials (username/email address and password) and the second is the code that’ll be generated using your mobile phone.
Do I have to use it?
Yes – we’ll soon be making 2FA mandatory and you’ll be unable to log in until you’ve set up at least one method.
Can I share a user login ID?
No, it’s important that every user has unique credentials to keep everyone secure. If you’re currently using someone else’s login ID you’ll need to get in touch with us as soon as possible to get your own set up. You’ll need access to a unique email address and your own mobile device.
How easy is it to get the code?
Using your mobile, we support any TOTP (Time-based One-Time Password) authenticator apps e.g. Google Authenticator, Microsoft Authenticator, DUO or you can simply get an SMS (text). We may add more ways to get the code in the future – this’ll depend on available technology and your feedback.
How do I set it up?
When you log into your Healthcode Account you’ll see a splash screen. Simply click Set Up to get started. Not quite ready? Just click Remind me again next time. Even if you don’t want to set up 2FA for now, you can always add it when you’re ready by clicking the person icon in the top right-hand of the screen, select My Account from the menu and then select Two-Factor Authentication from the left-hand menu.
What happens if I lose my mobile?
When you set up 2FA you’ll see a link to your recovery codes – there are twelve. Download these and keep them safe on a different device as you can use one of these to access your account if you don’t have access to your phone. Once you’ve used all of them you can generate a new batch.
If you lose your recovery codes, just get in touch with us. We’ll be able to help once we’ve verified who you are.
How do I change the device I use for 2FA?
We recommend logging into your account using your current method – or one of the recovery codes if you’ve lost your phone or it’s unusable. Click the person icon in the top right-hand of the screen, select My Account from the menu and then select Two-Factor Authentication from the left-hand menu. Click Remove on the 2FA method(s) chosen. You can then set up the method(s) again using your new device.
Need more support?
If you need further help just get in touch with us.
