Skip to content

Help and support

Online Payments | Correspondence and Invoice audit

Online Payments

Online Payments | Correspondence and Invoice audit

Correspondence audit

All letters sent are recorded in the correspondence tab within Patient Details.

The status column for letters and credit notes indicates whether it has been Sent via patientzone or Output, which means it’s been printed or a PDF has been created.

Invoice Audit.

All invoices sent are recorded in the account tab within Patient Details. In the Type column each invoice will have one of two possibilities shown:

  • Paper invoice – indicated by a piece of paper icon
  • Electronic invoice – indicated by a computer icon

Hover the mouse cursor over the electronic icon, which will give you one of two messages – Electronic, indicating it was sent to an insurer, or Electronic via patientzone, indicating it was sent through patientzone.

Healthcode Academy

The Healthcode Academy is run by our friendly and knowledgeable Service Delivery Associates. They offer practical and relevant modular tutorials about our products highlighting the wealth of useful features and help you to use them with confidence. Each free online session uses your own data for real-time examples and lasts between 30-60 minutes. Don’t have the time? Take a look at our bite-sized modules instead.

Learn more about Healthcode Academy

Contact support


Send us an instant message by clicking our chatbot, Harley, at the bottom right of the page. One of our Customer Services team will get back to you.