Video Consultations
FAQs
What is a video consultation?
A video consultation is a virtual appointment between a healthcare provider and a patient. It takes place through a secure video call. It allows you to discuss the patient’s health concerns, give advice, and follow up on treatment plans without the patient needing to visit the clinic in person.
How do I book a video consultation?
You can book a video consultation through your ePractice account. Just follow these simple steps.
Is special equipment needed for me or my patient for a video consultation?
You’ll both need a device (like a computer or smartphone) with a camera and microphone. Make sure you have a stable internet connection for the best experience.
What if I’m not comfortable using technology?
If you’re unsure how to use ePractice video consultations, we offer step-by-step support. Please get in touch with us.
What if I have technical difficulties during my consultation?
If you experience any issues with the video or audio, you can speak to our Customer Services team on 0330 900 4900.
How do I know my video consultation is private and secure?
We use encrypted video platforms to ensure your consultation is confidential and secure. Please choose a quiet, private space for your appointment to maintain your privacy.
