Changes to our subscription fees
FAQs | Clearing Service
Millions of invoices go through the Clearing Service every year – getting them to the right people quickly, efficiently and securely. In other words, we give you peace of mind. There’s no other way to access all the insurers at the same time – a single click from your system (whether you use ePractice or another Practice Management Software) will send all your electronic invoices through for validation. Here are your alternatives:
Send it by email – is it secure? If there’s a breach and your email is intercepted you could be in trouble with the Information Commissioner’s Office. Even if you use an encrypted email service can the insurer open it? How long will it take for someone to open that email and review the invoice? How long will it take the insurer to let you know if your invoice doesn’t meet their requirements?
Send it by post – will it get there? The quickest will be the next day and this can only be “guaranteed” by paying for an additional service. The cost of a normal second-class stamp is currently 85p for a standard letter and for first class it’s £1.65. It’s also difficult to know how much mail is lost in the system. Why wait weeks before realising that the insurer hasn’t received your invoice? Once the letter gets there, how long will it take for someone to open your envelope and review the contents? How long will it take the insurer to let you know if your invoice doesn’t meet their requirements?
Use the insurer portal (if available) – you know this is probably secure and that it’s got there, but how long does it take the insurer to access the uploaded invoices? How do you know when they’ve reviewed it to see if it meets their requirements? You need to spend time re-entering the details into the portal – you can’t submit the invoice automatically from your Practice Management Software – so you’ll need to factor in how much time this double-entry will cost you.
* Payee provider: A practitioner or practice/clinic that is recognised by an insurer for electronic invoicing and receives payment directly from them. A practice/clinic can have more than one payee provider. A single payee provider can have multiple fee earners**
** Fee earner: A practitioner who is recognised as overseeing the treatment provided but does not necessarily receive payment directly from the insurers. Multiple fee earners can be associated to a single payee provider.
FAQs | ePractice
From the beginning of April 2025 we're increasing our fees for Lite and Pro. We're committed to continually improving ePractice and make it a 360o practice management software to transform how you run your practice, clinic or hospital, giving you more time to focus on your patients.
As we continue to develop and improve ePractice, we've had to make a small adjustment to our pricing. But don’t worry – we still offer fantastic value for money. Remember, we charge per practitioner, not per user, so you can share all the benefits with as many people as needed. All without any extra cost to your monthly charge.
