Skip to content

Help and support

Appointments | Initial set up


Initial set up

If you’re subscribed to our Lite or Pro plan you’ll get instant access to Appointments and can start straight away. If you’re using Basic you’ll need to subscribe to ICE first. Medical secretary sites with multiple practitioners will need to switch to each practitioner separately before opening the diary.

Getting started

Log into ePractice and click on Appointments in the main menu on the left-hand side and a new window will open in your browser. You’ll still have access to all other areas of ePractice as normal but the diary, session creation and appointments are handled from here.

  • A splash screen will appear asking you to add the relevant practitioner diaries
  • If you’re a practice with multiple practitioners you’ll be able to see all the practitioners linked to your site – choose your practitioners and click Add
  • Review the list – you can remove a practitioner by clicking the cross against the name or search for more to add by clicking on the Search bar
  • Click Add when you’ve finished – this is the only step required for a single practitioner site

You can now set up your diary preferences by clicking Set up or click Skip to do this later. See our guide on General diary settings to find out how.

Healthcode Academy

The Healthcode Academy is run by our friendly and knowledgeable Service Delivery Associates. They offer practical and relevant modular tutorials about our products highlighting the wealth of useful features and help you to use them with confidence. Each free online session uses your own data for real-time examples and lasts between 30-60 minutes. Don’t have the time? Take a look at our bite-sized modules instead.

Learn more about Healthcode Academy

Contact support


Send us an instant message by clicking our chatbot, Harley, at the bottom right of the page. One of our Customer Services team will get back to you.