Skip to content

Help and support

Secure Messaging | Global Directory and My Contacts


Find the people you need to contact

In ePractice click on Secure Messaging from the main left-hand menu. In VEDA click on the Messaging tab. A separate screen will open, defaulted to your Secure Messaging Inbox – you can keep this open in the background while you’re logged in. The menu bar is found on the left-hand side.

If you haven’t already done so, it’s worth setting up your Secure Messaging to suit your needs and guidance on how to do that is found here.

Click Global Directory on the menu bar. This tool helps you find people who’ve shared their details on the platform so you can contact and share files with them. This includes practitioners and other individuals and/or departments within insurer and provider organisations.

The Global Directory pane will open on the right-hand side, showing the seven groups of contacts you can search. When you’ve clicked on one, simply click Back in the top right corner to go back to the Directory.


Click Insurers to show a list of those who are set up. Clicking a logo will show the people and departments you can send secure messages to.

Insurer Quick Reference

Click Insurer Quick Reference will show a useful list of contacts by insurer e.g. Aviva Claims, Vitality Aged Debt – All Policies. A message will show at the top of the page if you click on any group that isn’t currently active.


Clicking Hospitals brings up a filter search where you can search by hospital or hospital group. Click on Hospital Group or Hospital to bring up a list for you to choose from – you can type in part of the name in the top box to narrow down the list and save you scrolling through.

My Contacts

Just like regular email applications you can add contacts into your personal directory, allowing you to find and message contacts much quicker in the future.

With a contact highlighted in the Global Directory, click Add To My Contacts from the top bar. To see the contacts you’ve added and to message any of them, simply click My Contacts on the main menu.

To delete a contact from your personal directory, select one or multiple contacts by holding down the Ctrl key and clicking on them. Click Delete on the top menu – you’ll be asked if you’re sure. Click OK to continue or Cancel if you don’t want to delete them after all.

Now see our guide on how to create and send messages.

Want more support?

Our Service Delivery Associates at the Healthcode Academy offer a 20-minute module to take you through everything. This one’s for you if you use ePractice Lite and Pro and this one’s for VEDA users.

Healthcode Academy

The Healthcode Academy is run by our friendly and knowledgeable Service Delivery Associates. They offer practical and relevant modular tutorials about our products highlighting the wealth of useful features and help you to use them with confidence. Each free online session uses your own data for real-time examples and lasts between 30-60 minutes. Don’t have the time? Take a look at our bite-sized modules instead.

Learn more about Healthcode Academy

Contact support


Send us an instant message by clicking our chatbot, Harley, at the bottom right of the page. One of our Customer Services team will get back to you.