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Shortfall Collection Service | Overview


Hospitals, take the headache out of dealing with patient liability shortfalls

The Shortfall Collection Service automatically identifies and notifies your patients of any outstanding amounts – so they know as soon as you do. We map multiple insurer shortfall messages from electronic remittances to a single set of Industry Standard Shortfall Codes (ISSCs) and we’ve teamed up with patientzone to offer your patients a secure and easy way to pay online. It couldn’t be simpler.

This service is accessed from the Billing tab. Click Insurer Feedback and then Collection Service to open the dashboard. You’ll see three tabs:

  • Maintain Collection Messages
  • Unmatched Remittances
  • View Invoices

Maintain Collection Messages

This section contains the list of your messages used in the patient collection letters sent by patientzone. Read more about this section here.

Unmatched Remittances

This section shows any remittances where there wasn’t a match between a patient liability ISSC and a mapped collection message. Find out more about this here.

View Invoices

This is the section that shows you the status of the invoices that have been sent to patientzone. You can also perform additional tasks from this section, such as amending invoices that have failed submission and pausing and restarting reminders. See what you can do here.

Healthcode Academy

The Healthcode Academy is run by our friendly and knowledgeable Service Delivery Associates. They offer practical and relevant modular tutorials about our products highlighting the wealth of useful features and help you to use them with confidence. Each free online session uses your own data for real-time examples and lasts between 30-60 minutes. Don’t have the time? Take a look at our bite-sized modules instead.

Learn more about Healthcode Academy

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