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Self-pay Collection Service | Overview


Make it painless to send self-pay invoices and reminders through our secure portal

Using the Clearing Service our Self-pay Collection Service allows you to send electronic invoices to patients – just like you do to the insurers. You can also send reminders.

This service is accessed from the Billing tab. Click Insurer Feedback and then Collection Service to open the dashboard. You’ll see three tabs:

  • Maintain Collection Messages
  • Unmatched Remittances
  • View Invoices

The Maintain Collection Messages and Unmatched Remittances tabs are only used if you’re a hospital, practice or clinic using our Shortfall Collection Service. This isn’t available to single practitioners at the moment.

View Invoices

This is the section that shows you the status of the invoices that have been sent to patientzone. You can also perform additional tasks from this section, such as pausing and restarting reminders. See what you can do here.

Healthcode Academy

The Healthcode Academy is run by our friendly and knowledgeable Service Delivery Associates. They offer practical and relevant modular tutorials about our products highlighting the wealth of useful features and help you to use them with confidence. Each free online session uses your own data for real-time examples and lasts between 30-60 minutes. Don’t have the time? Take a look at our bite-sized modules instead.

Learn more about Healthcode Academy

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